It is important that you are confident that any personal information you provide to us is treated with the highest degree of integrity and privacy.
Our Privacy Policy recognises your right to privacy. We understand that any personal information we may collect about you will only be used for the purposes set out in our policy to enable us to provide you with the best possible service from the SSKB Group.
This document sets out our privacy policy commitment in respect of personal information that is received from you or on your behalf.

WHO ARE WE?
The Stewart Silver King & Burns Group (the SSKB Group) consists of a number of companies which are closely associated and offer a wide range of services including administration and management of Bodies Corporate, property management and maintenance services, merchandising (product sales and service), electricity supply services and accounting for property owners in Queensland. The SSKB Group includes the following companies:

• SSKB Holdings Pty Ltd
• Stewart Silver King and Burns (Brisbane) Pty Ltd
• Stewart Silver King and Burns (Sunshine Coast) Pty Ltd
• Stewart Silver King and Burns (Gold Coast) Pty Ltd
• Stewart Silver King and Burns (NSW) Pty Ltd
• Stewart Silver King and Burns (Victoria) Pty Ltd
• Victoria Point Docklands Real Estate Pty Ltd
• SSKB Facilities Management Pty Ltd
• SSKB Strata Consulting Pty Ltd
• Silver Energy Pty Ltd
• Silver Body Corporate Financial Services Pty Ltd
• SSKB Taxation Compliance Pty Ltd

WHAT IS PERSONAL INFORMATION?
Personal information is any information about you that identifies you or by which your identity is apparent or can be reasonably determined. This information may include information or an opinion about you from a third party.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Where practical we will collect your personal information directly from you such as when we receive notification via the BCCMA Form 8 that you have taken possession of your property after settlement or when you complete a request for a product or service.
When you visit our web site, our web site may store “cookies” which record details of your server address and your usage of our web site such as what pages you view. We use “cookies” only for internal management purposes and do not use them to collect personal information.
If you do not wish us to use “cookies” you can set your browser so that it will not accept them, however you should ensure that this will not affect your ability to view other web sites.

USING YOUR PERSONAL INFORMATION
We collect and receive personal information to enable us to conduct our business and provide services to our customers.
By collecting personal information, we:

• arrange and administer these services and products
• determine your requirements and services you may require from us
• can update and improve our services to you
• maintain your records and protect you from unauthorised access to your personal information

DIRECT MARKETING
From time to time we may use your personal information to provide you with marketing information about our range of products, changes to our organisation, new products or other services being offered by us or any organisation we are associated with. Our usual method of contact will be by mail, however we may also telephone, fax or email you in certain cases.
If you do not wish to receive any marketing information you may decline to receive such information by contacting our offices by telephoning 07 3010 5555, by fax on 07 3010 5500 or by email at sskb@sskb.net.
We will take all reasonable steps to meet your request at the earliest possible opportunity.
Once you have told us you no longer wish to receive information about our products and services we will not send you any further material, unless we are required by law to send such information to you.
Unless you have specifically agreed to our doing so, we will not disclose your personal information to a non-associated party for the purposes of allowing them to direct market their products or services to you.

DISCLOSING YOUR PERSONAL INFORMATION
We may disclose personal information that we collect about you to other organisations which provide products or services used or marketed by us. These include contractors, mail service providers and associated companies in our group.
We may also disclose your personal information to others if required or authorised by law or when you have consented to us doing so. If you advise us that you do not wish to have your personal information used or disclosed for a particular purpose we shall respect your wishes, unless this is not legally or practically possible.
Where possible we will advise you at or before the time of collecting your personal information of the organisations we intend to disclose the information to. Your consent to the disclosure of your personal information may be given in writing or verbally or may be implied from your conduct.
If you are dealing with another organisation referred to you or contracted by us to provide a service to you we may be required to pass personal information back to that organisation in the course of the provision of their services. We will take all reasonable steps to satisfy ourselves that each organisation has a commitment to protecting your personal information at least equal to our Privacy Policy.

UPDATING YOUR PERSONAL INFORMATION
It is very important that the personal information we collect from you is accurate, complete and up-to-date so that we may continue to carry on our business.
During the course of our relationship with you we may ask you to advise us of any changes to your personal information.
You can contact us at any time to update your personal information or to advise us that the information we hold about you is inaccurate or incomplete.

SAFETY AND SECURITY OF YOUR PERSONAL INFORMATION
The safety and security of your personal information is a priority for us. We will take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure by storing it in a secure environment and allowing access only to authorised persons. When your personal information is no longer required for the purpose for which it was used or disclosed it will be destroyed or permanently de-identified unless it is required to be kept by law.
When using our web site, you acknowledge that no data transmission over the Internet is 100% secure and that we cannot guarantee the security of any information you transmit to us over the Internet. Once we receive your transmission, we will take all reasonable steps to ensure its security.

ACCESS TO YOUR PERSONAL INFORMATION
You may request access to any of the personal information we hold about you at any time. To make a request for access to your personal information, please contact our Privacy Officer (contact details below).
We will endeavour to respond to your request within 14 days unless the information you seek is not readily available, for example, archived data, in which case we will advise you of the time we estimate will be required to retrieve the information.
If personal information is provided to you as a result of a request, we reserve the right to charge you a fee for costs incurred in retrieving and providing that information such as photocopying, administration and postage.

DENIED ACCESS TO YOUR PERSONAL INFORMATION
We are not always required to provide you with access to your personal information upon your request.
Access to your personal information may be denied where providing access:

• will pose an unreasonable impact on the privacy of another individual
• would pose a threat to the life or health of an individual
• may prejudice an investigation or relate to an existing or anticipated legal proceeding with you
• is required or authorised by law
• is regarded as frivolous or vexatious

If access is denied we will provide you with reasons for our decision.

DO YOU HAVE TO BE IDENTIFIED?
In most cases it will not be possible for us to provide our services to you unless we have identified you.
Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously, if you request it.

PASSING PERSONAL INFORMATION ON OUTSIDE AUSTRALIA
We do not send personal information outside Australia unless we are authorised to do so by you or the law.

COLLECTING SENSITIVE INFORMATION
We will not collect, use or disclose sensitive information except with your specific consent or in circumstances required by law or permitted by the National Privacy Policy.
Sensitive information can be information about your:

• racial or ethnic origin
• political opinions
• membership of a political association
• religious beliefs or affiliations
• philosophical beliefs
• membership of a professional or trade association
• membership of a trade union
• sexual preferences or practices
• criminal record
• health

EMAIL
When you contact us by email this will usually involve providing your name and contact details, we will treat all personal information received by email in accordance with our Privacy Policy.

CHANGES TO OUR PRIVACY POLICY
As we continually review policies and procedures we may change this Privacy Policy from time to time. The varied terms will apply from the date they are made.
This Privacy Policy took effect on 1 July 2002.

HOW TO CONTACT US
If you wish to lodge a request to access your personal information or have any queries or complaints in regards to our collection, use or management of your personal information you can contact us at:

The Privacy Officer
Stewart Silver King & Burns
PO Box 8319, GCMC Qld 4217

Telephone: 07 5504 2000
Facsimile: 07 5504 2001
Email: info@sskb.com.au

If you are not satisfied with our response you can refer your complaint to the Federal Privacy Commissioner.

Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218, Sydney NSW